Lyft

Lyft provides ridesharing, bike-sharing, and scooter services through its mobile app, connecting passengers with drivers across approximately 95 percent of the US population and in select Canadian cities. Founded in 2012 by Logan Green and John Zimmer and headquartered in San Francisco, Calif. The company has faced persistent customer service complaints, including fraudulent damage claims by drivers, a pattern Elliott.org has documented and publicly identified as the Lyft vomit scam.

Mailing address
185 Berry Street, Suite 400
San Francisco, CA 94107
Website
lyft.com

What you need to know about Lyft

Lyft is plagued by what we're calling the Lyft vomit scam, a systemwide issue where drivers collect payments from riders for allegedly damaging their vehicles. We have suggested ways to fix the problem, but Lyft has ignored them. Until these problems are fixed, we will continue to warn customers and to give Lyft a low responsiveness rating.

How to resolve a problem with Lyft

Try self-service first

Use our proven resolution methods, or Lyft’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Lyft respond?

Phone support
Lyft does not provide a direct customer service phone number on its website. Instead, the company directs customers to its online help center for support inquiries.

Lyft doesn't publish a rider support number on its website and directs customers to its online help center. A corporate line, (844) 250-2773, appears in its SEC filings, but it's not staffed for ride issues.
Live chat support
Lyft does not offer live chat via phone, but it provides in-app live chat support for customer service in certain cases.
Email support
Lyft does not offer email support.
Social media
Lyft's response time on social media (such as X or Facebook) can vary depending on the volume of inquiries and the urgency of the issue.  Here’s how to reach Lyft via social media.
Help center/FAQ
Response time for issues submitted through the help center can vary, but generally, Lyft aims to respond within 24 hours.
Verified contacts

Lyft customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sara McCurdy
Manager, Customer Impact and Advocacy
Primary
Michaela Smiley
Sr. Director, Trust & Safety Product, Policy, and Operations
Chief Executive
David Risher
Chief Executive

Lyft customer service policies

Lyft's Privacy Policy (updated February 9, 2026) describes how Lyft collects and uses personal data — including name, location, ride history, payment information, and device data — to operate the Lyft platform, match riders with drivers, detect fraud, and serve targeted advertising. Lyft states it does not sell personal data for money but may share it with third-party advertising partners, which may constitute a "sale" under certain state privacy laws. Users in California and more than a dozen other states have rights to access, correct, or delete their data.

Lyft loyalty program

Lyft does not have a traditional points-based loyalty program. Lyft Pink is a paid membership that offers benefits including discounts on rides, priority airport pickups, and car seat availability in select markets. Lyft also offers Price Lock, a $2.99 per month subscription that caps prices on up to 10 regularly traveled routes to avoid surge pricing. Both programs are managed through the Lyft app.

Lyft social media channels

Facebook

Instagram

LinkedIn

X

YouTube

[social_media_channels_note]

Frequently asked questions about Lyft

  1. Open the Lyft app
  2. Tap on the three horizontal lines (menu) in the top-left corner
  3. Go to the “help” tab
  4. Select a help topic that best matches your issue, or scroll down to find options for common issues like “Lyft ride and payment issues” > "Ratings", for example
  5. If the article doesn’t resolve your issue, tap “contact us” and follow the prompts to submit your inquiry
Users can also create a support ticket by: visit help.lyft.com > scroll to the bottom of the page > select the 'Contact Us' button
Lyft is a transportation company that offers ridesharing services through its app, connecting passengers with drivers. It also provides services such as bike and scooter rentals.
As a first step, Lyft encourages users to contact customer support via help.lyft.com or through either of the two features of the Lyft Driver app:  the "help" tab or the support and safety option. To ensure your issue is resolved as quickly as possible, Lyft recommends contacting support via these pathways before reaching out to an executive. Elliott Advocacy also recommends using our proven methods for fixing any consumer problem before contacting a manager.
  • Open the Lyft app and tap your profile photo in the top left corner.
  • Choose "Ride History" and find the ride you want to complain about.
  • Tap on the ride and use the help section at the bottom of the receipt to report an issue. This starts a chat with Lyft customer service.
  • Explain your complaint in detail to the customer service representative.
  • Open the Lyft app and find the ride for which you want a refund.
  • Tap on the ride, scroll down, and select "Get Help."
  • Choose "Dispute the fare or charge" and explain the problem.
  • Lyft will review your request and give you a refund either to your card or as Lyft credit.
Some common reasons for refunds from Lyft include:
  • Unauthorized charges if someone else used the service but you got charged.
  • Overcharges due to bad route choices by the driver.
  • Unprofessional behavior by the driver.
  • Accessibility issues, for instance if a driver won’t pick you up because you have a collapsible wheelchair.
  • If the driver cancels your ride, you won’t be charged, and you should get a refund if you were already charged.
  • You won't get charged if the driver never shows up, and any pending charges will be released.
Remember, refunds are up to Lyft’s customer support team. You will receive either a refund to your credit card or a credit for future rides. Refunds usually take 3 to 5 business days to process after approval.
Go to the app, tap on 'Ride History,' select the ride, and choose 'Find lost item.' Then, contact the driver to arrange a time to retrieve the item.
Apply a promo code in the 'Promos' section of the app before requesting a ride. Make sure the code is still valid and applies to your ride type and location.
David Risher, appointed in 2023, is the current CEO of Lyft.
Lyft was founded by Logan Green and John Zimmer in 2012.
Lyft is a publicly traded company.  Major institutional shareholders include investment firms such as Vanguard Group and Fidelity.
Lyft is based in San Francisco, Calif.
Yes, open the Lyft app, tap the menu icon (three lines in the upper left corner), select 'Help.' From here, find answers to common questions or chat with Lyft support.
Update your account information directly in the app:
  • Personal info: Tap the menu icon (three lines), then 'Settings' to update your profile, payment information, and more.
  • Ride preferences: Modify your ride preferences (e.g., car type, pickup locations) in the 'Settings' menu.

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